FAQ

1.Q: Do I pay for shipping and sales tax?
A:No need.Because we provide FREE SHIPPING and No Sales Tax on all orders!
2.Q: Why do you ask for personal information?
A: All information included in the order form is requested in order to process the orders.
3.Q: What payment methods do you support?
A: We can offer mainly the following payment methods:credit/debit card(Visa ,MasterCard)throught NPS,CTOPAY,GSP;WesternUnion.
4.Q: When will my products receive?
A:Usually,about 7-10 working days for delivery of your products.
5.Q: What is the return policy?
A: Please see our shipping info web for complete details regarding our return policy.
6.Q: How can I know my order is successful?
A: We will send you Order Confirmation.This email confirms that we have received your order with your order number.Keep this email for your records.
7.Q: What if I wish to cancel my order?
A: If you wish to cancel your order, please contact us in 24 hours after you placed the order.
8.Q: Are returns free?
A: No.We will be not responsible for the shipping costs.
9.Q: How do I search for a title?
A: Simply type part of the name in the search box on the left hand side and click the Go button.Then click on the title you are interested in from the search results.
10.Q:if I have worn my shoes, Can I still return them?
A: No.We cannot take back worn shoes,as we will not be able to resell them.If worn shoes are sent back to us they will be shipped back to you at your expense. All shoes asking for return should be in new condition,including package.